FAQ

Questions we hear a lot.

Clear answers to the things travelers and agency owners ask us most.

Available on iOS & AndroidSecure by designBuilt for real trips
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What can we help with?

Current viewTraveler app · Agencies · Security
  • Trip documents
  • Group travel
  • Billing and plans
Clear answers before you take off
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What is Travels Wallet?+
A connected travel companion for travelers and agencies. Organize trip information, shared workflows, traveler communication, and supported travel documents in one place.
Is Travels Wallet free for travelers?+
The traveler app is currently available without a subscription charge. Feature limits and future plan changes will be communicated before they apply.
How much does the agency plan cost?+
Travels Wallet currently has one agency plan at ₹1,999 per month, including trip operations, traveler documents, the backend dashboard, AI attendance, tour-leader tools, communication, and reports.
How is my data protected?+
Travels Wallet uses layered account, access, transmission, storage, and sharing safeguards. See the Security and Privacy pages for current details.
Can I access my documents offline?+
Supported information can be saved for offline access in the mobile app. Availability can depend on the document, device, and current app version.
How does AI Attendance work?+
AI Attendance gives tour leaders a structured view of traveler readiness and follow-up actions. Available signals and permissions depend on the current product configuration.
Can travel agencies see a traveler's live location?+
During an active trip, authorized agency users and tour leaders can view live locations for travelers who have enabled location sharing. This is designed for trip coordination and time-limited journey support.
Do I need extra hardware for AI Attendance?+
No. It works with the phones your travelers already carry.
Can I share a document with a hotel or family member?+
Where sharing is available, you can choose which supported trip information to share with an invited person.
Does the app work in remote areas?+
Information saved for offline access can remain available without a reliable connection; live updates and synchronization require connectivity.
What happens if I lose my phone?+
Secure your account promptly and contact support if needed. Access on a replacement device depends on your account and the current recovery process.
How is my data used?+
Only to power your experience. We never sell or advertise on your data.
Where can I use Travels Wallet?+
Travels Wallet is designed for international travel and can be used where its mobile services and required connectivity are available.
Can agencies invite groups of travelers?+
Agency teams can invite travelers into supported trip workflows. Confirm the current bulk-invite options during your demo.
Do you integrate with our existing PMS/CRM?+
Direct integrations with common agency systems are on the roadmap. Contact the team to discuss your current workflow.
Can travelers use it without joining an agency?+
Yes. Travelers can create and manage personal trips without joining an agency workspace.
What documents can I store?+
Passport, visa, tickets (air/rail/bus), hotel vouchers, insurance, driving licence, PAN, Aadhaar, health certificates and more.
Do you support family accounts?+
Yes. Manage documents for children and elderly parents from a single account.
Can I delete my data any time?+
Yes. Request deletion in the app or by email. Requests are generally processed within 7–10 business days; see the Account Deletion Policy for details.
What languages does the app support?+
Available languages may vary by app version and device. Check the current App Store or Google Play listing for the latest language support.
Do you offer a demo for agencies?+
Yes — a personalized 60-minute walkthrough. Book an available time from the demo page.
What platforms do you support?+
iOS, Android, and a web app for agency admins.
Is there an API?+
API access is not part of the current ₹1,999 monthly plan. Contact the team to discuss integration requirements.
How often do you release updates?+
Updates are released as improvements are tested and ready. Important changes are communicated through the app or website.
Do you work with referral or distribution partners?+
Potential partners can contact support@travelswallet.com to discuss current opportunities.
Where can I get support?+
Email support@travelswallet.com. The team normally replies during published support hours.